Backorder Management

Status: Rolling out to all users (April 22–30)

We’re excited to announce the release of a powerful new feature in CartonCloud — Backorder Management, designed to give you more control over how out-of-stock orders are handled in your workflow.

Here is a quick video showing how this new feature works!

What’s New

Backorder Management introduces a smarter way to manage Sale Orders that can’t be fulfilled immediately due to unavailable stock. With new tools, statuses, and configurable workflows, you can now:

• Have orders with unavailable products move into a new ‘Awaiting Stock’ status.

• Assign stock to orders manually or automatically as it becomes available.

• Split or hold orders based on your operational preferences.

• Get full visibility over what’s waiting, what’s fulfilled, and what’s still pending.

• Enable notifications to stay informed when orders move into Awaiting Stock or are split.

💡 Orders from a self-managed Shopify integration configured to auto-fulfill will not support order splitting at this time (coming soon).

Workflow Options

You can now configure how you want CartonCloud to handle backorders, based on your business needs:

• Hold entire order until all stock is available

• Split orders when partial stock is available

• Automatically allocate stock as it arrives

• Manually review and allocate stock

Better Order Tracking

With the new Awaiting Stock status, you can easily:

• Filter and view all affected orders in one place

• Track both sides of split orders

• Review full history logs for complete transparency

Notifications

Stay on top of changes by enabling notifications when:

• Orders move into Awaiting Stock

• Orders are split for partial fulfillment

Coming Soon (May 2025)

We're working on further enhancements, including:

• Option to delay splitting orders if stock is due within a set number of days.

• Setting to control stock allocation for Awaiting Stock orders — prevent holding stock for orders that can’t yet be shipped.

For full details on how to set up Backordering, head over to our Knowledge base here.