Backorder Management
Status: Rolling out to all users (April 22–30)
We’re excited to announce the release of a powerful new feature in CartonCloud — Backorder Management, designed to give you more control over how out-of-stock orders are handled in your workflow.
Here is a quick video showing how this new feature works!
What’s New
Backorder Management introduces a smarter way to manage Sale Orders that can’t be fulfilled immediately due to unavailable stock. With new tools, statuses, and configurable workflows, you can now:
Have orders with unavailable products move into a new ‘Awaiting Stock’ status.
Assign stock to orders manually or automatically as it becomes available.
Split or hold orders based on your operational preferences.
Get full visibility over what’s waiting, what’s fulfilled, and what’s still pending.
Enable notifications to stay informed when orders move into Awaiting Stock or are split.
💡 Orders from a self-managed Shopify integration configured to auto-fulfill will not support order splitting at this time (coming soon).
Workflow Options
You can now configure how you want CartonCloud to handle backorders, based on your business needs:
Hold entire order until all stock is available
Split orders when partial stock is available
Automatically allocate stock as it arrives
Manually review and allocate stock
Better Order Tracking
With the new Awaiting Stock status, you can easily:
Filter and view all affected orders in one place
Track both sides of split orders
Review full history logs for complete transparency
Notifications
Stay on top of changes by enabling notifications when:
Orders move into Awaiting Stock
Orders are split for partial fulfillment
Coming Soon (May 2025)
We're working on further enhancements, including:
Option to delay splitting orders if stock is due within a set number of days.
Setting to control stock allocation for Awaiting Stock orders — prevent holding stock for orders that can’t yet be shipped.
For full details on how to set up Backordering, head over to our Knowledge base here.