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Backordering Enhancement - Avoid Splitting Quantities on Sale Order Import

Backordering Enhancement - Avoid Splitting Quantities on Sale Order Import

You can now configure how CartonCloud handles Sale Order imports when there isn't enough stock to fulfil a full SKU quantity. Previously, if only part of a product's requested quantity was available, the system would allocate what it could and move the remaining balance to a separate Awaiting Stock order — splitting a single product line across two orders. With this new customer setting enabled, the entire SKU line moves to the Awaiting Stock order if the full quantity isn't available, so nothing gets split.

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You'll find this setting under Customer Settings > Warehouse Management > Sale Order, alongside your other Sale Order import options — it's off by default, so nothing changes unless you turn it on. For more on setting up backordering options, visit our Help Centre article on Backorder Management.