Release Log

Mobile login is now smarter and more intuitive! The app now automatically selects the correct region during login and shows the region switcher upfront. Previously, the region selector was hidden, which led to login confusion and incorrect “Username/Password” errors for some users, particularly in North America.

What’s New

• Always-visible Region Selector:
  The region selector now displays on the login screen by default.
  (The five-tap gesture now hides the selector and displays the base URL - retained for advanced users and support debugging.)

• Smart Region Defaults:

  • If you’ve logged in before, the app remembers your last region.

  • On first install, the app automatically selects a region based on your phone’s system region (not GPS).

    • Phones set to the Americas → default to North America

    • All others → default to Asia Pacific

• Automatic Region Retry:
  If login fails due to an incorrect region, the app automatically retries the other region once.
  If successful, it switches to that region and remembers it for next time.

Welcome to 2026!

We’ve released a small but helpful improvement, you can now use Ctrl/Cmd + Click within Search for Anything to open results in a new tab, leaving your current tab unchanged.

The Inbound Orders API has been updated to include a POP Status field, giving connected systems clearer visibility of stock condition. When stock is received as OK, Damaged, etc., this status is now reflected in both the API response and the Entity Webhook.

If no status is provided, the system automatically defaults to OK. This change helps integrated systems prevent allocation of damaged or quarantined stock, improving stock accuracy and reducing order rejections.

For more information, see our API Documentation.

We’ve improved how Onforwarders allocate work by introducing carrier-based driver filtering. Now, when allocating consignments, run sheets, or delivery runs, only drivers linked to the selected carrier will be shown in the driver list.

If no carrier is selected, all drivers remain visible as before. This update makes allocation more accurate and helps prevent assigning drivers to the wrong carrier.

This setting can be found on the user edit screen when the Driver role has been selected.

For more information see our Knowledge Base article: Edit User

We're excited to announce several major WMS features that make packing faster, more accurate, and—when you need it—fully automated.

Directly Shippable Products

You can now mark a product's Unit of Measure as "directly shippable." When scanned in the Pack Screen, these items automatically create their own consignment item with dimensions and weights pulled directly from the product record.

This is ideal for items that ship in their original packaging, such as TVs, boxed appliances, or palletised goods as it eliminates the need to manually re-enter dimensions and weight data. When working with auto-generated consignment items, directly shippable products will generate their own individual consignment items in the same way.

Supporting Enhancements

To support these major features, we've made several additional improvements:

• Gross weight is now used: When available, Product UOM Gross Weight is now used in Consignment Item Weight calculations. (Note: Directly Shippable Products always use Gross Weight and will not fall back to using Product Weight)

• Transport Product weight toggle: The Pack Screen includes a new toggle to exclude Transport Product Weight from automatic item weight calculations. This toggle is enabled by default for directly shippable products

• Product UOM weight visibility: The Pack Screen now displays the weight of the UOM being packed, making it easier to identify missing or incorrect product master data

• Weight calculation visibility: A new help popup explains how weights were automatically calculated

• Workflow controls: New Pin/Lock/Unlock buttons let you adjust Pack Screen behaviour to suit various workflows and prevent accidentally packing additional items into directly shippable consignment items

• Auto-generated item visibility: Toggle the visibility of auto-generated consignment items directly within the Pack Screen (in addition to existing organisation and customer-level settings)

Coming Soon - Auto Pack

In January we will be releasing a new Auto Pack feature which further streamlines how auto-generated consignment items are handled. With Auto Pack enabled, sale order products will appear as already packed into their auto-generated consignment items, eliminating the need to manually re-pack them on the Pack Screen.

Auto Pack will be able to be enabled or disabled at organisation and customer levels, giving you complete control over your packing workflows.

Note: Auto Pack will be enabled by default upon release.

For more information on these enhancements, please see our Knowledge Base Articles:

• Directly Shippable Products

• Auto-Generated Consignment Items

• Pack Screen

We're excited to share some significant news: Consignment Item-Level Labels and Item Scanning at Delivery is now available!

This is the most substantial enhancement to our Transport Management System since the introduction of consignment items, and it marks the beginning of a new chapter of innovation for our TMS.

What's new

• Item-Level Label Generation – New label templates that can print directly to ZPL printers or export to PDF, with automatic label numbering and additional item-level placeholders.

• Mobile Item Scanning – Drivers can scan item barcodes using their device camera in real-time within the POD screen, waving over multiple barcodes for quick capture

• Scan History Visibility – Complete scan history now visible on each consignment in a dedicated tab

• Flexible Configuration – "Split by Field" settings let you automatically generate the correct number of labels based on quantity or pallets

• Gradual Rollout Support – Drivers aren't forced to scan items yet, allowing you to implement at your own pace while maintaining existing processes

Item Level Scanning can be enabled (and disabled again!) at any time from the Organisation Settings. Go to the Transport tab, scroll to bottom, “Enable Item Level Scanning”.

For more information please see our Knowledge Base Article.

Video Guide

Screenshots

A new Item-Scanning Interface is now available when capturing PODs

Looking ahead

This is just the beginning. In Q2 2026, we'll be releasing Item-Level Scanning on and off vehicles, allowing your team to confirm exactly what's present when manifests arrive and freight is being broken down, and verify everything is loaded before vehicles depart.

We’ve expanded our Proof of Delivery (POD) capabilities. With Advanced Documents (available for free to all customers until April 2026) you can now capture up to 100 full-resolution photos and record videos when recording a POD.

These improvements make it easier for transport and warehouse teams to capture and share detailed delivery evidence, especially for fragile or high-value goods.

Key Benefits:

• Capture up to 100 full-resolution photos and videos (Advanced Documents)

• Faster image capture (Multi-photo mode, Advanced Documents)

• Option to require at least one image per POD

• Ability to submit photos and videos without submitting a POD, useful when loading vehicles

• Improved offline functionality for drivers

• Better visibility and record-keeping for customers and admins

Please note, this feature is currently in Beta as there are a couple of limitations. These will be addressed in future updates.

1. Photos taken using POD V2 are not attached to delivery emails, and are not included in the POD PDF. Customers can access the photos & videos through the web portal in a new tab, “Documents (new)”.

2. Delivery notifications may be triggered while photos and videos are still being uploaded.

3. Grouped consignments will continue to run through the old POD screen & process.

4. The Delivery mode of the mobile app now contains 2 Outboxes. The original outbox continues to show pending POD uploads, and there is a new “Outbox (POD V2)” accessible from the menu which contains pending photo/video uploads. This new outbox also contains documents pending upload from Sale Orders and Purchase Orders.

To enable the use of POD V2 (Beta), go to Organisation Settings → Mobile App and enable “Use POD V2 (Beta)”. Drivers on app versions 6.35.1 and higher will then see the new POD interface.

For more information, see our Knowledge Base article: Proof Of Delivery V2 Beta

You can now change the type of a Wave Pick after it has been created using the new Wave Type dropdown on the Edit Wave Pick screen. This update makes it easy to switch between workflows such as Split Pick & Pack and Pick to Tote without deleting or recreating the wave.

When you select a new wave type, CartonCloud will display a confirmation message advising that all picking and packing progress will be reset. Once confirmed, the wave is cleared and ready for picking again under the new workflow.

For more information, see our Knowledge Base article: Edit a Wave Pick in progress

CartonCloud now supports line-level sale prices to assist with processing US Duties on international shipments.

Building on our recent launch of dedicated HS Code and Country of Origin (COO) product fields, this update adds support to our Shopify Self-Managed and Zapier-based integrations. Line-level pricing information now flows seamlessly into CartonCloud and can be passed on to carrier and shipping platforms for lodgement with US Customs.

If you ship to the United States and would like to enable this for your carrier integrations to ensure duty details are passed through automatically, please contact our Integrations Team for assistance with configuration.

Key Benefits:

• Streamlined handling of US Duty data

• Automatic sharing of sale price details with carriers

• Improved compliance for international shipments

We’ve added standardised Carrier & Tracking fields within Consignments. These fields can be automatically populated by Carrier Integrations and store the Carrier name, Tracking Reference, and Tracking URL.

Additionally, our Self-Managed Shopify integration has been updated to use these new fields, enabling consignment-level fulfilment. This provides more granular tracking information for Sale Orders split across two different consignments, the tracking details, and what is contained within each consignment is visible within Shopify. Shopify fulfilments will continue to utilise Sale Order-level tracking and carrier fields if the new standard consignment carrier and tracking fields are not populated.

Over the coming months, existing carrier integrations will be updated to make use of these new fields, and upcoming Self-Managed Storefront Integrations will depend on these new fields.

Today we have released a minor improvement to Transport Product Weight which improves the way weight is faulted for consignment items created either via:
- Auto-Generation from Sale Orders
- Parsing (where weight is not provided)

Previously, the weight of the consignment item would be defaulted to the Transport Product Weight, regardless of the quantity. Now however, the weight of the consignment item will default to the Transport Product Weight x Cubic Multiplier (if it exists). If no default cubic multiplier is setup on the Transport Product, the weight will be set to the Transport Product Weight (existing behaviour).

Example 1:
Given a Transport Product named “Pallet” with Weight 40kg and a Cubic Multiplier of “Pallets”.
When parsing in a single consignment item of 2 pallets (and no weight specified), it'll create a consignment item of 80kg. (Previously it would create with only 40kg).

Example 2:
The Warehouse Product Unit of Measure “6pk Carton” is mapped to a Transport Product called “Beer Carton” with a weight of 3kg. A Sale Order for 3 x 6pks is packed, which auto-generates a single consignment item of type “Beer Carton” with a quantity of 3 and a weight of 9kg. (previously it would be created with a weight of 3kg).

We are currently working to add this same behaviour to the Pack Screen and Consignment Items screens and will publish another release log when this is available.

We have introduced support for setting and storing a currency other than your organisation's default currency for the Sale Order Invoice Value.

What's Changed?

• Flexible Currency: When creating a Sale Order, you can now specify the Invoice Value using a currency different from your default company currency.

• Clear Display: The currency you set will be shown right next to the value on the order details page.

  • Example: $12.38 USD

How You Use It

• Creating Orders: When entering the Invoice Value for a new Sale Order, you'll see a selection box to choose the corresponding currency.

• Viewing Orders: You can quickly see the currency on the Sale Order details screen.

• Integration Support: If your systems use our API (for creating orders), you can now send the specific currency code along with the value.

• Default Setting: If you don't select a currency (or don't send one via API), the system will automatically use your organisation's default currency, just like before.

Please Note: Once a Sale Order is created, the currency cannot be changed.

We’ve improved access control for Onforwarder users to ensure they can only view and manage consignments related to their assigned carriers.

Previously, Onforwarder users could see all consignments, even those not allocated to their carrier. With this update, administrators can now specify which carrier or carriers an Onforwarder has access to when setting up or editing their user account. The Onforwarder will only be able to view, print, or update consignments linked to those assigned carriers.

Note: If no carriers have been specified, the Onforwarder user will by default have access to all carriers.

We have introduced a new setting to control whether auto-generated consignment items appear on the Pack Screen. This has been added because it’s possible to operate with two different packing workflows:

• Mobile App Packing Workflow: After picking, using automatically generated consignment items and making quick adjustments is usually faster than starting from scratch.

• Pack Screen Workflow: Starting from an empty list of items and creating them by scanning is typically the most efficient.

To support both approaches, a new Hide Auto-generated Consignment Items setting has been added at both the organisation and customer level.

• By default, the customer-level setting inherits the organisation-level configuration.

• The organisation setting defaults to No, meaning auto-generated items are shown by default to preserve existing behaviour.

When this option is set to Yes, any automatically generated consignment items will be hidden on the Pack Screen as if they were never created. These items are then replaced when the order is updated to Packed.

Additionally, the Pack Screen now displays if an item was auto-generated. This tag is removed once the order is packed.

Setting Location

Organisation Settings → Warehouse (bottom of page)

Customer Settings → Warehouse Management → Sale Order (near bottom of page)

Upcoming Improvements

• The ability to toggle visibility of auto-generated items directly from the Pack Screen (Show/Hide).

• Sale Order Products will be automatically packed into auto-generated consignment items. If auto-generated items are hidden, the products will appear unpacked.