Release Log

We’re excited to introduce Advanced Backordering, a powerful enhancement to CartonCloud’s Backorder Management workflows. It provides greater automation and smarter control over stock allocation and order splitting, helping you manage order fragmentation and stock allocation more efficiently.

What’s New?

• Intelligent Order Splitting - new option to split orders only if all stock is not due to arrive within [X] days

  • Avoid splitting orders when stock is due soon. CartonCloud will avoid the automatic splitting of Sales Orders if the missing stock is expected within a set number of days.

• Smarter Stock Allocation - new settings to control when stock is allocated to orders 

  • Only allocate if all stock is available or expected soon. Control when stock is allocated to backorders:

    • Allocate only when the full order can be fulfilled, or

    • Allocate only if the remaining stock is due within a defined timeframe.

For more information, please see our Knowledge Base article here. 

Version 6.23.0 brings major improvements to the picking workflow, especially for Pick to Tote users. With two highly requested updates, we’ve enhanced both speed and usability to help users move faster and more confidently through the picking process.

Smarter Order Lookup with Tote Barcodes

We’ve made tote scanning much smarter in this release. When a tote barcode is scanned, the app now uses that input to automatically filter the items & orders list, instantly surfacing the relevant order associated with the scanned tote.

• Items tab: You can now enter a tote barcode directly into the search box.

• Orders tab: When the Orders view is selected, the existing search bar can now also be used to enter a tote barcode to quickly locate the associated order.

This makes it easier to find what you’re looking for, especially when working with large order lists or complex Pick to Tote waves.

Faster Picking Flow for Pick to Tote Orders

You can now continue scanning the next item in a Pick to Tote wave immediately after scanning the tote and quantity, even while the previous item is still processing. The app automatically focuses on the next item and brings it to the top of the list, allowing uninterrupted scanning.

If something goes wrong during scanning, here’s how it’s handled:

• For most errors, you can keep scanning without delay. The item with the issue is automatically moved to the top of the list so you can come back to it later.

• If a problem is detected immediately (such as an invalid barcode), an error message appears straight away, allowing you to resolve it before moving on.

This update reduces wait times and helps keep scanning fast and efficient, even in areas with slower internet.

Admins can now merge non-system-generated Fee Categories into another of the same “Applies To” type, cleaning up duplicates while preserving charge history. Once the merge job finishes, the source category is automatically deactivated and hidden everywhere.

Heads-up: Merges are permanent—they can’t be undone.

Typical Use Cases

• Consolidate two “Handling Fee” categories accidentally created.

• Fold legacy categories into a new standard set.

• Tidy up existing Fee Categories before utilising our new General Ledger Mapping feature.

This release brings faster scanning and packing, smoother adhoc charges, smarter item visibility, plus a backend change that improves reallocation in mobile workflows.

Picking: Scan and Jump Straight Into an Order

To speed things up for users working with printed pick lists, you can now scan a Sale Order ID directly from the Sales Orders List screen and jump straight into the order - no need to tap through search results.

This only applies when scanning without focusing on the search box field. If you type or scan inside the search box, it’ll still show the usual results.

Hide Completed Items in Pick to Tote & Picking

You’ve always had the option to hide completed items - now we’ve made it clearer. When “Show Completed” is turned on, you’ll see a quick tip after completing your first item, reminding you that you can hide it from view. This message only appears once to keep things simple.

New Look for Adhoc Charges upon Packing a Sales Order

We’ve updated the Adhoc Charges screen shown after packing a sales order, now with clear “Skip” and “Submit” buttons instead of “Done” followed by a popup. This also applies when packing via wave. This change removes an extra step and makes things quicker for high-volume pickers.

Reallocate Faster with Smarter Scanning

We’ve made it easier to reallocate items when using the “Scan Pallet or Location Barcode” setting. If you scan a barcode that isn’t a pallet or location, like a serial number (POP Custom Field), the app will now check if that single item can be used for one of the items in the list.

This is especially useful when items in the list have specific criteria (e.g., a certain batch number), and the item you’re trying to use may only match some of them. This means less trial and error and a faster way to get the right item allocated.

More info on this workflow here

Smoother, Faster Packing and Adhoc Charges Experience

Packing is now faster across all Pack workflows - we’ve removed redundant messages, and uploading Adhoc Charges on iOS now uses a non-blocking toast alert to keep you moving.

Faster Scanning in Pick to Tote Wave Pick

We’ve made scanning in Pick to Tote Wave Pick quicker and smoother. Confirming items is now noticeably faster, especially when scanning tote and quantity in quick succession or scanning quantity first.

“Orders” Label Now Always Visible in Pick to Tote

We’ve moved the “Orders” label to the top of the item details card in Pick to Tote. This makes it easier to understand how many orders the item relates to at a glance.

We’ve just made it even easier to add new Products on the go.

You might already be using the quick top bar menu to add Consignments, Sale Orders, and Purchase Orders without navigating to their parent pages - and now, you can do the same for Products.

Just tap the + Quick Add option in the top menu and select New Product to create a new one.

Simple as that!

Tags are now available in CartonCloud! This highly-requested feature allows you to apply one or more tags to Products, making it easier to categorise, search, and manage your stock. 

What’s New?

• Apply one or more tags to a Product directly from the Product edit screen.

• Tags are displayed on the Product view page for easy reference.

• The Customer Stock Report now includes an optional 'Tags' column, displaying a comma-separated list of tags for each product.

• Tags can be exported and imported along with Products.

• Any newly created tag is automatically added to the pre-defined list, making it available for future use.

Tags are a flexible system that we plan to roll out across other entities in the future, providing even more ways to organise and filter your data.

Find out more about Product Tags in CartonCloud Help.

We have added a quality of life improvement to our Purchase Order List screen! With the addition of the Cog at the top right of the list, you can now choose which columns you want to see on screen, including Purchase Order custom fields!

This brings the functionality you are used to with the Sale Order List view to Purchase Orders as well!

This update contains improvements making it faster to apply adhoc charges, plus, a brand new Barcode Scan Tester tool.

Adhoc Charge Improvements

When applying Adhoc Charges in Picking and Pick to Tote, we’ve massively reduced the number of taps required. Now, when tapping into an adhoc charge field, you no longer need to delete the old value, you can immediately enter the new value. Additionally, it now displays a numeric keypad rather than the text keyboard - further reducing taps - special thanks for Motive 3PL for pointing this out on our recent visit.

Barcode Scan Tester

Scanning devices can be configured in a multitude of different ways depending on the hardware manufacturer and model, and it can be challenging to determine exactly what the CartonCloud app is receiving from the scanner.

To assist with this, we’ve added a brand new Barcode Scan Tester tool to the mobile app (accessible from the bottom of the Settings screen). The new screen allows you to tell exactly what the scanner is providing to the mobile app, including any unprintable characters such as CR/LF and <GS> separators contained within some SSCC barcodes.

Status: Rolling out to all users (April 22–30)

We’re excited to announce the release of a powerful new feature in CartonCloud — Backorder Management, designed to give you more control over how out-of-stock orders are handled in your workflow.

Here is a quick video showing how this new feature works!

What’s New

Backorder Management introduces a smarter way to manage Sale Orders that can’t be fulfilled immediately due to unavailable stock. With new tools, statuses, and configurable workflows, you can now:

• Have orders with unavailable products move into a new ‘Awaiting Stock’ status.

• Assign stock to orders manually or automatically as it becomes available.

• Split or hold orders based on your operational preferences.

• Get full visibility over what’s waiting, what’s fulfilled, and what’s still pending.

• Enable notifications to stay informed when orders move into Awaiting Stock or are split.

💡 Orders from a self-managed Shopify integration configured to auto-fulfill will not support order splitting at this time (coming soon).

Workflow Options

You can now configure how you want CartonCloud to handle backorders, based on your business needs:

• Hold entire order until all stock is available

• Split orders when partial stock is available

• Automatically allocate stock as it arrives

• Manually review and allocate stock

Better Order Tracking

With the new Awaiting Stock status, you can easily:

• Filter and view all affected orders in one place

• Track both sides of split orders

• Review full history logs for complete transparency

Notifications

Stay on top of changes by enabling notifications when:

• Orders move into Awaiting Stock

• Orders are split for partial fulfillment

Coming Soon (May 2025)

We're working on further enhancements, including:

• Option to delay splitting orders if stock is due within a set number of days.

• Setting to control stock allocation for Awaiting Stock orders — prevent holding stock for orders that can’t yet be shipped.

For full details on how to set up Backordering, head over to our Knowledge base here.

We’ve just released Mobile App version 6.19.0 for both iOS and Android.

This update contains a number of improvements to the Pick to Tote workflow to make the process even more seamless:

1. When viewing the items list within a Pick to Tote wave, items can now display Custom Field information such as Expiry, Batch etc (this was recently released for Picking).

2. When Packing Pick to Tote Sale Orders via the Mobile App, if you scan a tote to jump to that order for packing, once completing the pack the tote filter is now cleared making it faster to progress to the next tote.

3. The Wave Pick Select Mode screen has been given a facelift to bring it in-line with Picking and Pick to Tote.

Plus, stay tuned! We have a host of time-saving picking improvements coming to our mobile apps over the coming month.

We’ve made it easier to build, edit and preview ZPL Document Templates with our new “Generate ZPL” tool on the webapp.

This new tool can be accessed from the Document Templates page:

For more information, please see our Knowledge base article here

We’ve updated the logic controlling the Force Pack behaviour for Picking, Picking (Legacy), and the packing step of Wave Picks to ensure consistency and alignment with configuration settings.

Here are the different workflows and which settings will control the Force Pack behaviour:

Organisation Settings → Warehouse

Setting Name: Allow Forceful Completion of Individual Sale Orders

• This setting controls the bahviour on the Mobile app for orders that are not apart of a wave pick.

• If this setting is turned ON, it will allow warehouse staff using Picking & Picking (Legacy) to pack an order without first have to rescan all products.

Organisation Settings → Features & Options

Setting Name: Allow forceful completion of Wave Pick Sale Orders

• This setting controls the behaviour on the Web app for the Force Pack functionality.

• If the order is part of a multi-customer wave pick or a Run Sheet wave pick, they will not be allowed to be Force Packed on the web app, even if this setting is enabled.

Customer Settings → Warehouse Management → Wave Picks

Setting Name: Allow forceful completion of Wave Pick Sale Orders

• This setting gives you the ability Force Pack on the Web app and Mobile App.

• For Web app orders, Sale Orders that are part of a Single Customer Wave Pick can be Force Packed.

• For Mobile app orders, Sale Orders that are part of any Wave Pick can be Force Packed.

These changes allow our users to build more customised workflows for their picking & packing requirements in CartonCloud.

We’ve just made signing into your account even easier! You can now log in using your Microsoft or Google account across both our Web App and Mobile App.

What’s New:

• 🔐 Single Sign-On (SSO) support for Microsoft and Google accounts

• 🌐 Available on Web App and Mobile Apps (v6.18.0+)

Benefits:

• Faster, more secure login experience

• Fewer passwords to remember

• Seamless access across devices

For more information, visit our Knowledge Base here.

What’s New?

You now have the see item details, such as Pallet ID, Expiry Date and Custom Fields on the Item List screen in Picking.

• By default, this information will be displayed on the item list, however you can turn it off from the filter menu.

• Once this filter has been set, the app will remember the user's preference.

When is This Available?

This feature is available from version 6.18.0 in our 7 day rolling release.

We will also have this functionality for Pick to Tote, available in our next mobile update!

This update gives you more control over your picking experience, making it easier to focus on what matters most.

We’re excited to announce a highly requested update to CartonCloud: Optional SSCC Generation! This improvement is designed to provide greater flexibility in your operations by allowing SSCC labels to be generated only when required.

Key Benefits

• More Flexibility: SSCC labels are now optional, reducing unnecessary label generation.

• Improved Efficiency: Handle orders without being forced to generate SSCC labels for customers that only require them in certain cases.

• Seamless Integration: Cross-Customer Picking will now function smoothly when the order’s customer does not have SSCC enabled.

• No Disruptions: Existing customers’ configurations remain unaffected unless changes are made.

Next Steps

No action is required on your part unless you wish to modify your existing SSCC configurations. If you’d like to take advantage of this update, navigate to your settings and adjust the “Make this a required step” checkbox as needed.

For more information on SSCC labels, and this functionality, visit our Knowledge Base here.